WilSon Energy, a leading provider of fully integrated heating, metering, prepayment and billing and bureau services for residential and commercial properties, has been appointed to upgrade and manage utility meters within an exclusive Cornish development.

The development, called Cribbar, is located in an upmarket area of Newquay and comprises 14 properties, including both permanent residences and Airbnb-managed holiday lets.

The development initially had utility meters installed on a private network to monitor cold water, heat energy and domestic hot water for each dwelling. However, the client was experiencing issues with meter readings, leading to inaccurate energy billing for residents.

WilSon Energy conducted a survey that identified various issues, including the incorrect installation of the heat and hot water energy meters. The associated temperature sensors had also been stuffed inside the piping lagging and taped, rather than being installed correctly within the pipework's designated sensor pockets.

To rectify these issues, Wilson Energy replaced all of the meters, installed data collection equipment and commissioned the system. New meters were also installed to monitor energy usage in the plant room and adjacent surf shop. Since installation, Wilson Energy has been collecting data from the main incoming gas meter and bulk heat meter, so they have a full audit of the entire system to identify communal usage and system losses.

All of these measures have drastically improved the accuracy of the meter readings and subsequent tenant billing and, as testament to the success of the new partnership, Wilson Energy has been awarded all subsequent billing and bureau services.

Andy Wilkinson, Managing Director at WilSon Energy, said:

"This type of remedial work is, unfortunately, all too common. We always follow best practice across all of our services to ensure that developers, landlords and tenants benefit from the best outcome for their energy usage.

"We were pleased we could step in to fix the issues being experienced at Cribbar and deliver value back by improving their systems and ensuring all tenants receive accurate billing."

For more information about WilSon Energy's private energy networks and smart metering services, visit: https://wilsonenergy.co.uk/.