Kettering-based Grosvenor Leasing, the UK’s largest privately-owned contract hire and fleet management specialist, have restructured its team to support ambitious growth plans and enhance customer experience.
Following three years of record sales that have seen Grosvenor’s fleet size increase by 20%, the funding and fleet management specialist has created a new client services division which will augment existing client communications and workflow.
The newly expanded business development team, which now spans the whole of the UK, will drive sales and growth by identifying and developing relationships with new customers.
Lee Brown, managing director of Grosvenor Leasing, said,
“We have experienced record growth over the past three years, and we have ambitious plans for further expansion, so the restructure is a vital cog in achieving our aims.
“Crucially, while we are investing heavily in technology, it will not be at the expense of our person-centred approach, as we want more face-to-face time and better communications with customers, enhancing service. Our success stems from being a people-centric business, so our customers will also benefit.”
Changes within the fleet sector landscape, with the drive to electrification, the arrival of new entrants, coupled with continued pressures on cutting business costs have meant fleets and SMEs are facing unprecedented challenges, which are heavily impacting how businesses make their decisions.
Lee added:
“Fleet operators have come through tough times and still face substantial challenges navigating their way through what is anticipated to be the most dynamic few years the industry has faced in decades. This restructure will provide a dedicated extra layer of service as well as offer a richer customer experience.
“In the face of these challenges, the client services team will proactively work with customers to devise alternative strategies from their holistic suite of solutions, including fleet management, salary sacrifice and EV transition support, tapping into their combined 70 years of fleet experience.”
Kettering-based Grosvenor Leasing has gained recognition for its innovative car and van funding products, and support for businesses in the transition to electric vehicles (EVs).
It has been awarded ‘Leasing Innovation of the Year’ award at the Fleet World Great British Fleet Awards 2024; Leasing Company of the Year (up to 20,000 vehicles) at the Fleet News Awards 2024; Leasing Company of the Year (up to 20,000 vehicles) atThe Green Fleet Awards 2023 and; Best Customer Service Award at the Business Car Awards 2023.
https://www.thegrosvenorgroup.co.uk/