A prominent North-West law firm has unveiled a significant partnership with Resolver, one of the UK’s leading complaints resolution platforms, aiming to simplify and expand access to justice to even more people.

Barings Law’s collaboration aims to bridge the gap between unresolved complaints and meaningful resolutions, offering individuals the support they need to turn complex disputes into actionable legal outcomes.

The partnership unites the firm’s legal expertise with Resolver’s innovative tools and guidance, creating a powerful resource for those navigating complicated complaints.

The announcement aligns with Barings Law’s mission to bring justice closer to individuals, empowering them to hold organisations accountable.

Specialising in multiple legal areas, the Manchester-based firm has recently gained prominence for its expertise in data protection, including a high-profile class action against Capita. It is now also onboarding thousands of clients for potential legal action against tech giants, Google and Microsoft.

Craig Cooper, Managing Director of Barings Law, commented:

“We have always been driven by our mission to support the most vulnerable in society. Partnering with Resolver is a natural continuation of this commitment.

“Together, we can ensure that individuals facing injustice have the support they need to pursue meaningful resolutions.”

Resolver, widely known for its user-friendly platform, helps individuals navigate complaints across sectors, from consumer goods to financial services.

Since 2015, it has helped over 5 million registered users with 8 million resolved cases. 

The partnership with Barings Law will now offer legal pathways for users when complaints cannot be resolved directly with organisations.

Paul Hancock, Chief Executive Officer (CEO) at Resolver, explained the synergy behind the collaboration:

“Our mission has always been to empower individuals to navigate the complex world of complaints and disputes with confidence and clarity.

“By working with Barings Law, we can provide users with an additional layer of support, ensuring that unresolved complaints don’t lead to dead ends but instead to meaningful outcomes.

“At Resolver, we’re committed to providing tools and guidance that make a real difference. We’re confident this partnership will continue to empower individuals and hold organisations accountable.”

Craig added:

“This is more than a partnership; it’s a shared vision for a fairer society.

“We’re not just resolving complaints; we’re driving meaningful change and holding institutions to account for their actions.

“It is a significant step forward in our mission to support society’s most vulnerable and reflects both organisations’ commitment to empowering individuals in their pursuit of justice.”

https://baringslaw.com/

https://www.resolver.co.uk/