X2 (UK), one of the country’s leading providers of logistics and haulage solutions, is pleased to announce a three-year extension of its partnership with ADM Packaged Oils.

ADM, a prominent producer of branded and customer-owned brand-packed oils and white fats in the UK, originally partnered with X2 (UK) in 2021 after the packaged oil company experienced a significant expansion in operations. Its in-house logistics and customer service teams were left struggling to keep up with the demands of a more intensive delivery schedule.

"X2 (UK) has an excellent Management and Customer Service team with continual open lines of communication throughout,”

says Adam Spaull, Commercial Operations Manager UK Oils ADM.

“This was helpful since they were able to guide us through their logistics solutions and explain why they would improve our operations in the short and long term. The operational and customer benefits we have experienced since partnering three years ago made the decision to continue our relationship by renewing for a further three years an easy one.”

Delivering a unified logistics solution

Prior to the partnership, ADM faced significant logistical challenges, managing 50 different haulage companies with 50 separate invoices each week. This complexity led to late deliveries and a lack of data visibility. The transformative impact of its collaboration with X2 (UK) has been evident, propelling the business forward and exceeding customer demands and expectations.

The results of the partnership were profound: 

• Significant improvement in on time deliveries. X2 (UK) is now achieving in the first 28 weeks of this year a remarkable 99.2% on-time delivery rate, a significant improvement from the previous rate of less than 70%.
  
  
• Comprehensive haulier management. X2 (UK) assumed full responsibility for managing all of ADM's haulier relationships, including handling invoice payments. This centralised approach streamlined coordination and communication, reducing administrative burdens and ensuring seamless operations across the logistics network.
  
  
• Alignment with customer needs. Through meticulous examination of haulier availability and a thorough understanding of customer requirements, X2 (UK) made sure that every delivery was precisely tailored to meet the unique needs and preferences of ADM's customers. This customer-centric approach not only boosted satisfaction—it strengthened relationships and loyalty, too.
  
  
• Increased volumes. The X2 (UK) partnership facilitated a notable increase in ADM's weekly loads, scaling from an average of 80-100 to 100-130 per week. As a result, ADM was able to accommodate growing demand without compromising on service quality or efficiency.

“Our partnership with X2 has not only been beneficial for us but has also led to mutual success,”

says Adam Spaull.

“In one instance, when a competitor failed to deliver due to logistical and labour issues, ADM stepped in with X2 (UK)'s support, supplying 100% of a fast-food retailer's requirements. This outstanding service not only increased our market share with the retailer from 50% to 75% but also positioned us as the preferred supplier, surpassing the retailer's expectations.”

To find out more about X2 (UK) visit their website https://x2uk.com