The Right Honourable Lord Mayor of Bristol, Councillor Clare Campion-Smith, today visited Computershare to hand out certificates to the latest graduates from the company’s Academy.
Anyone who joins the company to work in its contact centres must first graduate from its unique academy, which offers a comprehensive programme designed to arm them with the specific skills they need to handle customer queries.
Naz Sarkar, Chief Executive Officer at Computershare UK, said: “We’re very grateful to The Right Honourable Lord Mayor for awarding our latest batch of contact centre recruits their certificates.
“Computershare has learning right at the heart of its culture, and our totally unique Academy is central to this, achieving our aim of providing employees at every level of our company with up-to-date skills and the knowledge they need to do their jobs well.
“We have strong sense of commitment to improving the skills and education for the hundreds of people from Bristol and beyond that we employ at The Pavilions.”
The Right Honourable Lord Mayor of Bristol, Councillor Clare Campion-Smith, said: “Computershare plays a leading role in the community of Bristol, providing employment and working with the council and others to improve the environment and increase local skills.
“It was great to visit their unique building, meet the talented trainees they have produced and take stock of such a large operation.”
The programme at Computershare’s Academy includes detailed coaching, regular recaps over the day to day issues and experiences recruits may encounter, auditing of written correspondence and call buddying, where two agents work on one call to help them learn together.
Between June and August this year, callers to The Deposit Protection Service, which Computershare runs on behalf of the government, gave an average rating of 9.6 out of ten for the ‘helpfulness’ of their advisor.
The financial services firm was recently named a “Top-30 Employer for Working Families” by the charity Working Families, which helps working parents and carers balance their family and working lives.
Computershare also recently announced it is undertaking a widescale recruitment drive to fill almost 200 positions in Bristol as a result of continued growth of the business.
After the presentations, The Lord Mayor undertook a guided tour of The Pavilions, which was earlier this year awarded protected status by the Secretary of State for Culture, Media and Sport as a result of its unique architectural assets.