Business outsourcing provider Sigma Connected has announced the appointment of Jamie O’Brien into the newly-created position of director of telecoms.
In his new sector specialist role, the operational telecoms expert will lead the development of the firm’s new and existing telecoms client portfolio as part of its core growth strategy.
Reporting to chief commercial officer Ben Jones, Jamie joins Sigma Connected from Shell Energy where he was head of telecoms customer service and customer experience, supporting the improvement of their operational, financial and commercial performance. Prior to joining Shell Energy, he held leadership roles at both BT and SSE.
Ben Jones, chief commercial officer at Sigma Connected Group said:
“As a sector-based specialist, Jamie has the exact expertise and track record we’re looking for as we take steps to bolster and develop our telecoms offering.
“With over 20 years’ experience in the outsourcing and offshoring sectors, Jamie also has first-class credentials within the telecoms industry. He understands the unique regulatory and compliance challenges our clients are facing, and vitally, the solutions and steps businesses need to take.
“The telecoms industry is unique and we feel we can add extensive value. With Jamie in this new strategic role, it’s the perfect time to move to the next level to support our existing clients, but also gain a stronger foothold in what is a rapidly growing and evolving market.”
Jamie O’Brien added:
“Sigma Connected has an extremely positive reputation as a forward-thinking, awarding-winning outsourcer. You cannot fail to notice the company’s growth and unique people-focused culture.
“The telecoms sector is complex and is facing a variety of new challenges which means businesses must do things differently, both internally, and for their clients who rightly expect the best service possible.
“My role is to support, guide and advise them, whilst also looking at new opportunities to improve our already strong position and standing in an industry where we know we can add long-term value. It’s an exciting time.”
For more information on the Sigma Connected Group and its services, readers can visit the company’s website through www.sigmaconnected.com.