TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, has been crowned Technology Team of the Year in the 2024 national Credit & Collections Technology Awards.
The Awards were launched by Credit Connect to highlight the success of companies and individuals who lead the way in enhancing credit, lending and collections best practices.
Judged by an independent panel of industry experts, they examine excellent solutions in lending, credit and collections innovation.
Colin White from Credit Connect said:
“The award is a valuable recognition of the industry’s leading products and services. For credit and collections companies the awards are an opportunity to assess the people and companies that focus on customer experience and provide a benchmark in industry best practice.”
The UK team, which is headquartered in Shrewsbury, Shropshire, West Midlands, has gone from strength to strength over the past two years and the team has tripled in size with further recruitment planned for the new year across both the UK and EU.
Spencer Taylor, Head of Operations and Sales for UK & Eire said:
“We’re delighted with the substantial progress we have made over the last two years that has culminated in this recognition. The evolution of our products is driven by client feedback and to win this award is in part thanks to them driving us forward to be the best we can be. We’re delighted that our innovative platform has been recognized with this award.”
Kerry Sherman, VP of EMEA Sales and Business Development at TCN, said:
“TCN’s comprehensive cloud-based contact centre technology platform delivers industry-leading solutions to businesses of any size, including contact centres, BPOs, and collection agencies, at an affordable price.
“Our unified platform ensures that every component—from data management, reporting, and advanced analytics to communication channels and workforce management—work seamlessly together. This allows even the most complex processes to be managed through simple, intuitive web interfaces. The ease of use and rapid setup means systems can be fully operational in hours or days, not weeks or months.
“Whilst TCN’s technology is cutting-edge, the real magic lies in our people. Our UK and broader teams are customer-focused and have a culture that prioritises understanding and meeting client needs at every step. This combination of next-gen technology and dedicated and caring people is what truly sets us apart.
“We’re building a community, not just a brand, and that’s what makes me most proud. This award is well-deserved, and I’m deeply grateful for this incredible UK team I have the privilege to work with.”
The TCN platform can be used by anyone, anywhere in the world, at any time. All a client needs is an internet or 5G/LTE connection to log in to their dashboards and oversee operations, which has made the switch to hybrid/home working and working on the move seamless.
In 2023 TCN also launched its new Workforce Engagement Suite (WFE) for TCN Operator. By combining the elements of Workforce Management and Workforce Optimisation, the new suite optimises call centre operations by reducing non-productive agent hours and enhancing customer experience, regardless of the communication channel.
The product allows managers to create learning opportunities tailored to individual agents, as well as specific teams to improve compliance, risk reduction and overall performance across the entire agent landscape.
WFE also helps improve the customer experience by utilising automated technology and data analysis to understand customer interactions better and identify customer and employee behaviour.
TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide across most continents, handling billions of interactions a year. In addition to the UK and Europe, it has global data centres and offices worldwide, including the USA, Canada, India, Australia, UK and Europe.
For more information about TCN, visit www.tcn.com or call TCN UK at +44 (0) 800-088-5089